Frequently Asked Questions

• How Do I Sign Up For Services? 

To get started, we require you to schedule a Meet and Greet at your home. We take the time to get to know you and your pet, answer any questions, and determine what services best suit your needs. We will explain all our offerings, fees, and policies when we meet with you and your pet.

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• I Only Want Occasional or Emergency Services - Do You Offer That?

Sometimes our clients have emergencies and we make every effort to accommodate their needs based on availability.  We do offer occasional services to clients depending availability. Please contact us to discuss. 

Note that Pet Sitting services are available exclusively to regular dog walking clients due to high demand and limited availability.

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• My Dog Is Fear Aggressive. Can You Handle That? 

We have many fear-aggressive dogs as clients - and actually specialize in working with them - both for routine walks and for training.  Please let us know your concerns and experiences during your meet and greet so we can make sure our approach is individually tailored to your dog.

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• My Dog Has Some Quirks - Doesn't Like Men, Is Shy, Hates to Walk, Tries to Catch Airplanes (yes, we have a doggy client that does just that!) or Has Other Issues...Can You Help?

We love to work with such dogs! It's always wonderful to watch the progress they make as they come to trust us and you use the techniques we teach you to reinforce their learning. We have lots of techniques! And lots of experience! And we have stories to share!

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• What Special Services Do You Provide?​

Medication management, subcutaneous fluids, feedings, after hours and weekend walks, transportation to and from our daycare (PlaynPup), training and training walks. We can provide you with names of local groomers for nail trims, baths, and other related services.

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• How Do You Communicate With Me?

We use the Time to Pet App. You receive photos and updates of your pet's activities and you can request all services through the app. 

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• What Payment Options Do You Offer?

We accept Credit Cards and ACH for all services.

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• Are Your Strutters and Sitters Employees or Independent Contractors?

They are employees! Therefore, unlike similar businesses that use only independent contractors, our employees are covered by Worker's Compensation, Social Security, Unemployment Compensation, etc.

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• What Method of Training Do You Use? Are your trainers certified?

We adhere to positive reinforcement training only! Unfortunately, we have witnessed first-hand the damage done by negative/punitive training measures which instill fear and can lead to aggression in dogs. Our trainers are CCTBS and CATPC Certified.

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• What Happens During Bad Weather?

We have a staff meteorologist who keeps tabs on the weather for us. We closely follow school closures and may shorten walks and playdates during excessive heat and extreme cold or severe weather such as thunderstorms and snow events.  We may cancel walks during blizzards, hurricanes, nor'easters, and other significant weather events. We do not put your dog or our employees at risk! We provide as much notice as possible but weather is not always predictable. Please contact us if we have canceled services and you have an emergency since one of us will make every effort to take care of your pet. Pet sitting services generally are not affected by the weather!

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• Can You Explain Your Contract and Policies?

At the initial Meet and Greet meeting, we provide you with information that includes our policies. We will review this with you and answer any questions you have. In addition, once you sign up with us, you are always notified of any updates. If you have any questions at any time, just ask.

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• How Do You Transport My Dog?

Walks often take place in your own neighborhood to maximize walking time for your dog. If your dog is going to a different location for a walk, one of our strutters will pick up and return your dog in one of our vans or their own, insured, cars.

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• Do you offer walks and pet sittings on the days you are closed - weekends and holidays?

We can generally accommodate holiday pet sitting and dog walking and charge our weekend and holiday rates. The Holiday/Weekend Rate  is charged on these holidays: New Year's Day, Martin Luther King Day, President's Day, Easter, Patriot's Day, Memorial Day Weekend, Juneteenth, Independence Day, Labor Day Weekend, Columbus Day, Veteran's Day, Thanksgiving & Black Friday, Christmas Eve, Christmas Day, and New Year's Eve. (We typically close for regular dog walking the week of July 4th and the week between Christmas and New Year's Day.) Holiday bookings fill up quickly so make your reservations early. ​

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• Do you offer Daycare Services

Yes, through our sister company, PlaynPup, located in Arlington Center.

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